Have a question about an order, a product, or shipping? We're happy to help.
Monday–Friday, 10:00–18:00 JST (excluding Japanese public holidays). Outside these hours, please email us and we'll reply as soon as we can.
We aim to reply to every enquiry within 2 business days.
Customer support is available in English.
You can also use our contact form, or see our full business details on the Legal Notice page.