Every item we sell is 100% authentic and sourced directly in Japan. We do not deal in reproductions or counterfeits of any kind. Each order is inspected, photographed and recorded before dispatch.
Once payment has been made, an order cannot be cancelled — this includes "change of mind" requests made immediately after paying. If you no longer want an item, your only option is the return process below, after the order has been delivered, subject to the deductions set out in this policy.
If you need to change your delivery address after paying, please contact us as soon as possible. We can update the address only while the order has not yet been dispatched; once it is about to ship or has already shipped, the address can no longer be changed. Please double-check your details before you pay.
Return requests must be submitted within 14 days of confirmed delivery. To be eligible, items must be unused and in their original condition and packaging, with any seals and tags intact.
Email team@sora-cardshop.com with your order number, the reason for the return, and your unboxing video. We respond within 3–5 business days. If your return is approved, the item must be shipped back within 5 business days using a tracked method; otherwise it may be refused. You arrange and pay for return shipping.
Once your return is received and inspected, an approved refund is issued to your original payment method. Refunds are partial — the following are not refundable and are deducted from your refund:
Refunds are processed within 5 business days of inspection. The time for the refund to appear depends on your bank or card issuer.
If, after the return is received, we confirm a noticeable flaw or damage that was not present when the item left us — verified against our pre-dispatch photographs and records and your unboxing video — we will deduct an additional 20% of the item price from your refund to cover the loss of value.
You may submit a damage claim, and we will review it. However, we assess every claim against our pre-dispatch photographs and condition records together with your unboxing video. Unless the flaw was present on, or caused by us to, the item before dispatch, we accept no responsibility whatsoever and no refund or replacement is due. Claims cannot be assessed without a qualifying unboxing video (see above).
Risk of loss and damage passes to you the moment the parcel is handed to the courier. Once the parcel has been handed to the courier we accept no responsibility of any kind — including loss, theft, or damage in transit. Any such claim must be filed directly with the courier in your own country, using your unboxing video and the tracking information as evidence. If you would like added protection, optional courier insurance is available for an extra fee — please arrange this with us via the contact form before you place your order.
We keep detailed order, packing and dispatch records, including photographs and recordings of each order before it ships. By placing an order you accept this Refund Policy. Please contact us at team@sora-cardshop.com before opening a payment dispute — we will always try to help, and our records are provided in response to unwarranted chargebacks.
This Refund Policy, and any return or refund made under it, is governed by the laws of Japan. Any dispute is subject to the exclusive jurisdiction of the Japanese courts. See also our Terms of Service.
Questions? Email team@sora-cardshop.com.