B2B Wholesale FAQ

Register for a B2B account, browse our catalog, and add items to your cart. When you're ready, submit a Quote Request. This is not a confirmed order — it sends us your product selection so we can prepare a formal quotation.

We'll send you the quotation via your preferred contact method (WhatsApp, Facebook, or Email), usually within 24 hours. Once you approve, the order is confirmed and payment is due promptly.

See our How to Order page for the full step-by-step process.

Yes. B2B wholesale pricing is only available to registered and approved accounts. Registration is free and approval usually takes less than 24 hours.

Once an order is confirmed, cancellations and reductions in item quantity are not possible under any circumstances. Adding items to an existing order is possible, however, requests made close to the shipment date may not be accommodated.

Yes. If you are interested in purchasing by carton, please feel free to reach out to us directly via your preferred contact method. We are happy to discuss availability and pricing.

Yes, we accept pre-orders. Please note the following:

• Depending on the item, shipping options range from before the release date to after. The earlier before the release date, the higher the price.
• Due to distribution constraints, some pre-order items cannot be shipped together with other products and may require a separate shipment. Please consult us in advance.
• A pre-order is only confirmed once full payment has been received. Until payment is complete, we cannot guarantee stock or pricing.
• All pre-orders are final — no cancellations or refunds under any circumstances.

We accept the following payment methods for B2B orders:

• Wise (TransferWise) — Recommended. Fast and low-cost international transfers.
• PayPal — Available for all orders.

All payments are in Japanese Yen (JPY).

• Wise: No additional fees from our side. (Wise's own transfer fee applies.)
• PayPal: A 5% processing fee is added to the order total.

We ship to overseas destinations worldwide. Domestic shipping within Japan is not available. Please note that some regions may not be serviceable due to cargo safety restrictions. Please contact us to confirm availability for your country.

Orders are typically shipped within 1–3 business days after payment confirmation. Some items may take longer depending on availability.

We do not ship on weekends or Japanese public holidays due to carrier schedules. However, we accept and process orders every day.

After shipping, estimated delivery times are:

• USA / Canada: 1–4 business days
• Europe: 2–6 business days

Delivery times may vary depending on customs clearance in your country.

FedEx or DHL, depending on your location. Tracking numbers will be provided when the order is shipped.

Products are wrapped in bubble wrap with additional padding to fill gaps in the outer box. We take care to ensure products arrive safely, especially for bulk orders.

Yes — as a B2B partner, we're flexible with shipping arrangements. Multiple orders can be combined to optimize shipping costs.

However, please note that some pre-order items may ship separately, as they are sometimes sourced from different locations and cannot be combined with in-stock items.

Talk to your account manager about the best shipping arrangement for your needs.

If the damage is caused by our packaging, we will provide compensation. However, the following conditions must be met:

• You must record a video before opening the package to document the condition upon arrival.
• We will compare our pre-shipment packaging photos with your video. If the damage is found to be our responsibility, we will compensate accordingly.

Please contact us within 24 hours of receipt. To prevent any disputes, we recommend recording a video showing the package contents when opening.

We photograph all package contents at the time of shipping for verification. If items are incorrect or missing, we will issue a refund or ship the missing items.

No. We currently sell Japanese and Chinese versions only. We specialize in authentic Japanese TCG products sourced directly from Japanese distributors.

Yes. Japanese TCG market prices fluctuate frequently, so our wholesale prices are subject to change. Prices shown on the catalog reflect the most recent update. Once a quotation is issued and confirmed, the quoted price is locked in for that order.

Yes. PDF invoices and receipts are provided with every B2B order. Quotation PDFs are also available for your records.

United States: We ship using DDP (Delivered Duty Paid).

• A 10% customs duty and 1% carrier handling fee are charged in advance.
• These fees are included in your total payment.
• You will not be required to pay additional fees upon delivery.

Other countries:

• Customs duties and import taxes are not included.
• Customers are responsible for paying any applicable fees upon delivery.

For non-US shipments, yes — customs duties are applied upon arrival. The amount depends on your country's regulations. Please check your local customs rules before ordering.

For US shipments, duties are pre-paid (DDP) as described above.

Import restrictions and duties vary by country. Please confirm your local customs regulations before ordering. We can provide commercial invoices and packing lists to assist with customs clearance for your B2B shipments.

Yes. Tracking information will be sent via your preferred contact method (WhatsApp, Facebook, or Email) after the order is shipped.

You can reach us through:

• Contact form on this website
• Email: team@sora-cardshop.com
• WhatsApp, Facebook, or your preferred contact method (set during registration)

We typically respond within 1 business day.

Minimum order quantities (MOQ) vary by product and are displayed on each product page. For your first order, we recommend starting with a smaller quantity to test the process. Contact your account manager to discuss terms for larger orders.