Everything you need to know about ordering, payment, shipping and returns.
Ordering
How do I place an order?
Choose the quantity on the product page, add it to your cart, then follow the steps at checkout. You can check out as a guest — no account is required.
Do I need an account?
No. An account is optional, but signing in lets you track your order history and delivery status.
Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled under any circumstances. Please double-check your items and shipping details before completing your purchase. Pre-orders are also final and cannot be cancelled or refunded.
Do you accept pre-orders?
No. We don't take pre-orders. Upcoming items are listed under New Releases as "Coming Soon" so you can see what's on the way, but they can only be purchased once they're officially released.
Can I buy by the carton / in bulk?
Carton and bulk quantities are available for some products through our B2B arm — see our
B2B site or
contact us.
Payment
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard, JCB, American Express) as well as Apple Pay and Google Pay. Payment is processed securely by Stripe and charged when your order is confirmed.
Are there any payment fees?
No. We don't add any extra payment-processing fees to website orders.
Can I get a receipt?
Yes — a PDF receipt is available on request. Just email us with your order number.
Shipping
Where do you ship?
We ship worldwide from Tokyo with tracking.
How soon do orders ship?
Orders are dispatched within 3–5 business days after payment is confirmed. We don't ship on weekends or Japanese public holidays, though orders can be placed any time.
How long does delivery take?
Delivery is usually fast once dispatched (often a few days), but the exact time depends on your region and customs clearance.
Which couriers do you use?
FedEx, DHL, Japan Post and UPS, depending on your destination. A tracking number is emailed to you after your order ships.
How are items packaged?
Items are wrapped in protective cushioning, with extra padding added to fill any gaps in the outer box.
Can multiple orders be combined?
Each order ships separately with its own shipping fee. To save on shipping, please add everything you want to a single cart before checking out.
Do you offer free shipping?
Yes — orders containing 10 or more booster boxes (any combination of eligible booster-box products) ship free. Import duties and taxes still apply where applicable.
Customs & duties
Will I have to pay customs or import taxes?
Your destination country may charge import duties and taxes on arrival. These are the customer's responsibility and vary by country. We recommend checking your local customs rules before ordering.
Products
Which cards do you sell?
Authentic Japanese trading cards — Pokémon (including Korean and Chinese editions) and One Piece — as sealed booster boxes, packs and singles.
Are products new?
Yes. All products are new and unopened unless the condition is stated otherwise on the product page.
Do prices change?
Yes. Prices reflect current market conditions and can change from day to day.
Returns & issues
What if my order arrives damaged, wrong, or incomplete?
Please contact us promptly with your order number and the unboxing video you recorded. If an item is incorrect, missing, or arrives damaged due to our error, we'll arrange a refund or replacement. See our
Refund Policy for full details.
Do I really need to record an unboxing video?
Yes. A continuous, uninterrupted unboxing video is required for any claim relating to missing, incorrect, or damaged items. Please start recording before opening the package.
Wholesale & contact
Do you offer B2B / trade accounts?
Yes. For bulk pricing and terms, visit our
B2B site.
How do I contact you?
