Orders are processed and dispatched within 3–5 business days after payment is confirmed. Processing may take longer during holidays or peak periods; we'll let you know if there is a significant delay.
We ship with Japan Post, FedEx, DHL and UPS. The available options are shown at checkout based on your destination, and every order is sent with a tracking number. To keep shipping costs down, please add all the items you want to a single cart before checking out — separate orders ship separately with separate fees.
Shipping cost depends on your destination and the method selected, and is calculated and shown at checkout. All shipping fees, and all charges related to importing your order — customs duties, import consumption tax / VAT and any other import-related fees — are the buyer's responsibility.
Free shipping: orders containing 10 or more booster boxes (any combination of eligible booster-box products) ship free — the whole order, including any other items in it, ships at no charge. Import duties and taxes still apply and remain the buyer's responsibility.
Each order is shipped as a single shipment. We cannot split one order into multiple shipments, and we cannot combine multiple orders into a single shipment. Because customs thresholds and duty rates vary by destination country, the way an order is shipped can affect the import charges you pay — please check your own country's import rules before you pay.
Your destination country may charge import duties, taxes or customs fees on arrival. These are the customer's responsibility under local regulations. We cannot control customs processing or predict these charges, so please check with your local customs authority if you are unsure. Customs thresholds vary by country, so please confirm your country's import conditions before completing payment.
For shipments to the United States, import duties are collected in advance at checkout. For orders of US$2,500 or more, U.S. Customs (CBP) requires the importer of record to be on file: you must submit CBP Form 5106 yourself so that the shipment can clear customs and be delivered. We cannot file this on your behalf. Please be ready to complete Form 5106 promptly to avoid delays or the parcel being returned.
Risk of loss and damage passes to you the moment the package is handed to the courier. Once the parcel has been handed to the courier we accept no responsibility of any kind — including loss, theft, or damage in transit. Any such claim must be filed directly with the courier in your own country, using your unboxing video and tracking information as evidence — couriers usually require this. We strongly recommend recording a continuous unboxing video starting before the package is opened.
Shipping insurance is not automatic. If you would like added protection, optional courier insurance is available for an extra fee — please arrange it with us via the contact form before you place your order.
Please make sure your shipping address is accurate and complete. We are not responsible for delivery failures or extra costs caused by address errors. If a package is returned to us because of an addressing problem, reshipment requires payment of the original and new shipping fees.
If you need to change your address after ordering, please contact us as soon as possible. We can only update the delivery address before the order is dispatched — once it is about to ship or has already shipped, the address can no longer be changed.
If a package is returned to us (customs issues, refusal, wrong address, or uncollected), we'll notify you on receipt. Reshipping requires payment of the original and reshipment fees. If you request a refund instead, it is handled under our Refund Policy — refunds are partial, with return shipping and all import charges (customs duties, import consumption tax / VAT and other import-related fees) deducted.
We are not liable for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, pandemics, and carrier disruptions. We work to resolve any disruption as quickly as possible.
Email team@sora-cardshop.com · Mon–Fri, 10:00–18:00 JST (excluding public holidays).