Privacy Policy

Overview

This policy explains how SORA CardShop, operated by Trion Co., Ltd., collects, uses and shares your personal information when you use our website or place an order.

Information we collect

• Contact details — name, email, shipping address and phone number.
• Order details — items purchased, order history and customer support messages.
• Payment details — card payments are handled directly by our payment processor, Stripe. We do not store your full card number on our servers.
• Account details — email and a securely hashed password, if you create an account.
• Usage data — IP address, browser/device information and how you interact with the site.

How we use your information

• To process and ship your orders and take payment.
• To provide customer support and respond to enquiries.
• To prevent fraud and keep accounts secure.
• To send order and shipping notifications.
• To meet our legal obligations.

How we share information

We share information only as needed to run the shop — for example with our payment processor (Stripe) to take payment, and with shipping carriers (Japan Post, FedEx, DHL, UPS) to deliver your order. We may also disclose information where required by law. We do not sell your personal information.

Children

Our services are not intended for children under the age of majority, and we do not knowingly collect their personal information.

Your rights

Depending on where you live, you may request access to, correction of, or deletion of your personal information. To make a request, contact us at the address below.

Contact

SORA CardShop (Trion Co., Ltd.)
1-39-1 Shimoishiwara, Chofu-shi, Tokyo, Japan
team@sora-cardshop.com