SORA Cardshop (operated by Trion Co., Ltd.) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, financial account information, transaction details, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel.
- Communications with us including the information you include in communications with us.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, and to create a customized experience for you.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You. We use your personal information to provide you with customer support and to maintain our business relationship with you.
- Legal Compliance. We use your personal information to comply with applicable law or respond to valid legal process.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- With vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect the Services, our rights, and the rights of our users or others.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at team@sora-cardshop.com to request that it be deleted.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights:
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you.
- Right to Opt Out of Targeted Advertising. To exercise this right, please contact us at team@sora-cardshop.com.
- Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails.
If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, and withdraw consent.
If you reside in Japan, we handle your personal information in accordance with the Act on the Protection of Personal Information (APPI) and will respond to requests to disclose, correct, or delete your personal information as required by applicable law.
International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.
Contact
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
